We have answered the most frequently asked questions on this page for your convenience. Just click on a question to see the answer.
For any further information, please don’t hesitate to contact us.
Yes, the prices on our website are always correct. If there are any price changes, the website will be updated immediately.
No. Most of our customers hire over a weekend, so our prices are based on a ‘weekend rate’, i.e. pick-up/delivery on Friday and return on Monday. If you are hiring during the week, rates may vary but generally the rate will refer to a 3 day hire period. Please contact us for any pricing enquiries.
We are able to deliver to most places in south-east Queensland. The amount charged for delivery will depend on how far you are from our warehouse in Brendale (north Brisbane). For a specific quote, please contact us.
Usually we will deliver items for a weekend event on Thursday or Friday. Deliveries outside of business hours or on Saturday mornings may be possible but additional delivery charges may be incurred. Please contact us for a quote.
Certainly! You can check our address and opening hours here.
We will need a credit card number as a security bond. You will only be charged if hired items are damaged or if cleaning fees are incurred. If you pick up your items from our warehouse, we will also require proof of address (e.g. driver’s licence).
A booking deposit may be required for a large order, or items of high value. If items are being delivered, payment will be required before delivery is made. If you are picking up your items, you may pay when you collect them. For more information, please contact us.
Of course, this will depend on the type of items you have hired. In most cases, you will need to give the items a basic clean where necessary. Additional charges may be incurred for items returned dirty.
Yes. you are responsible for any hired items from the time of delivery or collection until they are returned. You will be charged for repair or replacement if items are damaged or lost.
The party hire industry is a competitive industry. We strive to offer the lowest prices for the best quality equipment AND the best service. Our experienced staff will go above and beyond to make sure that you have everything you need right when you need it. Our items extremely well-maintained and in excellent condition.
Quite possibly! Please contact us and we’ll do our best to get everything you need.